Refund policy

Return Policy Criteria

Currently none of the items listed in the online store are available for returns or exchanges at this time. We hope to be able to offer returns soon following the criteria below. In the meantime, please carefully make your purchase. 

We’re a small team and want to make sure everything goes smoothly, so please take a moment to review our return process carefully.

 

Because each item is made individually, our inventory is limited. This means we cannot offer exchanges and many of our products are final sale. For items that meet our return policy criteria and are eligible for a return, you will be issued store credit. We do not offer credit card or debit card refunds. There are no exceptions to this policy. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. 

 

1. Start Your Return Within 48 Hours

If you need to make a return, you must email us within 48 hours of receiving your package. Include your order number and a brief reason for the return in your message.

 

2. You’ll Receive a Return Questionnaire

Once we receive your email, we’ll reply with a short questionnaire. Please print and include this in your return package—it helps us connect your items to the correct order quickly and accurately.

 

3. Shipping Your Return

    •    You are responsible for the shipping cost to return your items.

    •    Your return package must be postmarked within 48 hours of your return email, or we won’t be able to accept it. We know this feels strict, but as a small business with limited inventory, it’s necessary.

    •    A tracking number is required. If you don’t send us a tracking number, an $8 restocking feewill apply.

    •    We are not responsible for lost packages. If your return is lost and there’s no tracking, we won’t be able to issue store credit.

 

4. Once We Receive Your Return

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If more than 15 business days have passed since we’ve approved your return, please contact us. If everything checks out and your items are in re-sellable condition, we’ll send you an email with your Store Credit and all the info you’ll need to use it.

 

Items must be:

    •    Unworn

    •    Unwashed

    •    Free of damage (no stains, holes, etc.)

    •    Free of odors and pet hair

    •    Tags still attached

 

5. What If the Item Isn’t Returnable?

If we receive items that don’t meet our return standards, they’ll be denied, and no credit will be issued. You’ll be responsible for the cost of shipping the item back to you. If we don’t hear from you within 3 days after we email you about a denied return, we’ll go ahead and donate the item to ensure the life of the garment is not wasted.

 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.